Q & A

 

  1. Can I have a sample order for sex toy?

    Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

  2. What about the lead time?

    Sample needs 3-5 days, mass production time needs 1-2 weeks, depending on order quantity.

  3. Do you have any MOQ limit for sex toy order?

    Usually the MOQ is 1 carton. Quantity per carton is different for different sex toys.

  4. How do you ship the goods and how long does it take to arrive?

    We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

  5. How to proceed an order for sex toy?

    Firstly, you check and choose the product items from our catalog and price list.
    Secondly, you let us know which items you want to buy.
    Thirdly, we give you the proforma invoice according to your order.
    Fourthly, you confirm invoiced payment and let us know.
    Finally, we arrange the product preparation and delivery.

  6. Is it OK to print my logo on sex toy product?

    For customized LOGO, the MOQ is 2000 pcs for individual package.

  7. Do you offer guarantee for the products?

    Yes, we offer 1 year warranty for our products.

  8. How to deal with the faulty?

    Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.1%.
    Secondly, during the guarantee period, we will send new item(s) with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution, including recall according to real situation.